Frequently Asked Questions
What are the timings available for delivery?
We have specific time slots for delivery.
Weekdays delivery time slots: 10:00am-11:30am/11:30am-1:00pm/1:00pm-2:30pm/2:30pm-4:00pm
Weekends delivery time slots: 10:00am-11:30am/2:30pm-4:00pm
What is the cut-off time for next day delivery?
Order before 1630h for next day delivery
Do you do islandwide delivery?
Yes we do islandwide delivery except Jurong Island, Changi Airport Hub, Sentosa Island!
Can I place my orders in advance for self pick up/delivery?
Yes you can! You can schedule your orders for up to one week in advance and choose any of the delivery time slots available.
How much is the delivery charge?
We provide free islandwide delivery for orders above SGD$85. Otherwise, delivery charges would be a flat rate of SGD$12 islandwide.
Can I self collect my order?
Yes you can! Just select the "Self-Pick Up" option when checking out and select "Pick Up" at your preferred location for self collection (218 East Coast Road/100 Guillemard Road).
How is the delivery process like?
Once your orders have been confirmed, you will receive an email from BB Grab-Go. Brawn & Brains Coffee Pte Ltd shall deliver your order to the delivery address provided by you. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You may refer to the delivery timings we have provided. The delivery time we provide is only an estimate and orders may arrive earlier or later.
What if I am not home when my order arrives?
To ensure that you do not miss a delivery of an order, you should ensure that you remain contactable and either you or someone is at the delivery location to receive the order once an order is placed.
You may contact our team via Whatsapp message or call us at the following numbers:
+65 9666-9719 (100 Guillemard Road)
+65 8636-5131 (218 East Coast Road)
Alternatively, you may drop us a line at email@example.com.
Coffee and Food
Where are your coffee beans from?
Pen & Pencil (House Blend)
Taste Profile: Chocolate, Nutty, Stone-Fruit
Jalapa, Guatemala | Micro Lot (Single Origin - Seasonal)
Taste Profile: Mandarin Orange, Apple, Caramel, Milk Chocolate, Sweet & Clean Finish
How long can I keep the Cold Brew for?
Our Cold Brew has to be kept in the refrigerator and to be consumed from 5-7 days from the brew date indicated on the bottle cap.
How long can I keep the BB Pandan Infused Coconut Jam (Kaya) for ?
BB Kaya has to be kept chilled at all times and best consumed within 3 weeks from the date indicated on the bottle.
What type of Oat milk do you use?
Our oat milk is from Oatly!
Do you do decaffeinated coffee?
We don't do decaf coffee but if you like a milder cup of coffee, you may opt for a single shot.
Pre-orders (Donuts & Kaya)
When can I order the BB Housemade Kaya?
BB Housemade Kaya is available for pick up and delivery every Thursday.
Order 2 working days before your collection or delivery date for BB Donuts. Note that Mondays and Public Holidays are considered to be non-working days.